Frequently Asked Questions
Everything you need to know about our conscious home goods.
What makes your products 'natural' and 'ethical'?
We source only organic, renewable materials like GOTS-certified cotton and reclaimed wood. Every artisan we partner with is guaranteed a fair living wage and safe working conditions.
How long will it take for my order to arrive?
Since many of our items are handcrafted to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the weight of your order and the destination.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-crafted furniture and final sale items are non-returnable.
How should I care for my handcrafted items?
Each product comes with a specific care card. Generally, we recommend gentle, pH-neutral soaps for textiles and avoiding direct sunlight for natural wood pieces to prevent fading.
Are your packaging materials eco-friendly?
Absolutely. We use 100% plastic-free, biodegradable, and recyclable packaging materials to ensure your ethical purchase leaves the smallest footprint possible.